![]() If you connect to a VPN server for the first time, a pop-up window will appear asking you to accept the connection request. And if they are both failing to establish a connection, then the issue is with your home network. However, if your PC can connect, something is wrong with the setup on your phone. Follow these simple steps to connect to VPN for the first time: Click the Power button in the app, and it will automatically connect you to the best server available based on your current location. Doing so will let you know if it is a networking or device problem. For instance, if you cannot connect the Android device, check with your PC to see if you can connect. Remove parental/security controls on your router.Īlternatively, you can also try to connect a different device on the same network. CyberGhost is an affordable and market-leading VPN with a whole plethora of advantages a huge server list, incredibly easy to use apps, fast speeds, torrenting support, and reliable Netflix unblocking. Please try to connect using a different connection protocol. Remove the application, reboot your device, and install the VPN client again. In some cases, they interfere with VPN connections. Temporarily disable potentially antivirus/firewall software or any other possible interfering apps. Log out of your account in the application and log back in. After following each set of instructions, check to see if the problem persists. ![]() Some general recommendations if you are unable to connect are also given below. If you can’t connect to CyberGhost, the service may be down. Here, you’ll want to see all-green results across the board, as in our image above. Troubleshooting VPN connection on Linux app Click on the cog to open Settings, and then select Preferences. ![]() Troubleshooting VPN connection on Android Troubleshooting VPN connection on Windows Should you encounter connection problems on any of these devices, check our guides below: Various internal and external factors play a role in the process of establishing a VPN connection, such as the network preferences of your device, the protocols used on your network, other software, the type of network (home, public, mobile data), and so on. ![]()
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